HFBA arranges nearly 400 burials each year for Jews who lack family, friends, or financial resources.

This position necessitates a mature and sensitive individual who has bi-lingual fluency in English and Russian (other languages a plus). It is essential that the candidate assist clients in a sympathetic and caring manner.

Responsibilities:
• Intake for new burial calls
• making arrangements with families and funeral director for funerals and burials
• coordinating arrangements with cemeteries
• ordering death certificates
• writing detailed and articulate case memos and correspondence

Record keeping:
• tracking of and maintaining records of funeral details (death certificates, pending cases, through Excel)

Accurate data entry for:
• burial information
• reserved grave information

Mailings:
• statements
• confirmations
• death certificates

Filing:
• completed case files
• grave reservations and pending applications

Excellent phone skills required for:
• intake
• messages
• retrieving office voice mail
• triaging and forwarding calls

Research:
• to determine lineage and financial eligibility
• to find living relatives

Translation:
• Required for phone calls and documents

The candidate needs to be responsible, detail oriented, organized, and punctual. Must be able to work well independently and as a team member. We are looking for someone who is willing to go the extra mile and succeed in a fast paced environment.